Our Commitment to Cleanliness

Commitment to cleanliness

Your safety is our priority

The time has come to take a break from home and have a safe stay in Natal. We are prepared to receive your visit maintaining quality standards and adopting strict hygiene and safety protocols.

We adopt measures and guidelines based on guidelines from authorities, such as the World Health Organization, Ministry of Health, Anvisa and other regulatory bodies to increase the protection of all, reduce the risks of contamination against Covid-19 and ensure comfort and well being -being with your whole family and our team.

Hospitalidade responsável - Hotéis em Natal

Responsible hospitality

We are committed to the highest standards of cleaning and disinfection in all accommodations and common areas. For this reason, we were awarded three certifications for biosafety and responsible tourism, which are: Safe Travels (WTTC), Responsible Tourism Label, Clean and Safe (Ministry of Health) and Seal Tourism More Protected (Setur / RN).

Before your arrival

General care

The use of the swimming pool and gym is authorized, following the recommendations of distance and strengthening the protocol for cleaning chairs, tables and loungers, for example;
bedrooms

We use specific chemicals for professional use that are effective against Coronavirus;
Breakfast

The capacity of our restaurant has been scaled up, ensuring proper distance between tables and chairs. The spacing between tables is 1.5 meters, according to local legislation;

Mais flexibilidade para você - Hotéis em Natal

More flexibility for you

We know that you are ready to reconnect with the world. Therefore, in uncertain times, we maintain flexible cancellation and change policies. Plan your family trip or weekend getaway safely.
If your reservation was made directly with us via phone, email or website and you need to change or cancel it, please contact our reservation center directly through donated reservas@praiamarexpress.com.br. If you need to adjust reservations made through other sites, by any travel agency or operator, please contact the company for assistance.

Travel safely

We organized a team composed of the board, managers, cleaning and food security professionals to create the protocol to combat and contain the spread of Covid-19. In it, we gather all the procedures adopted, which are improved daily with the hygiene standards and following all the recommendations of Organs official local, national and international bodies.

Words from our guests

"Very good hotel, very comfortable room, excellent location, wonderful breakfast, with details for the care in the face of this pandemic, with gloves available to guests to help themselves, in addition to many varieties and everything very tasty."

"Great location, comfortable bed, tranquility in the ninth floor room with a sea view, clean bathroom, free iron and hairdryer, preventive measures from Covid-19 (there were containers of gel alcohol scattered throughout the hotel)." "

Guest Information

What are the protocols adopted by employees?

All employees must wear protective masks for the full time of their working hours. The use of PPE (Personal Protective Equipment), such as Face Shield, glasses, apron and glove, is added in case of activities with greater contact with customers;
What cleaning measures have been implemented?

We ensure the washing and disinfection of surfaces on which employees and guests circulate, as well as objects of common use (counters, elevator buttons, door handles, pens for shared use, luggage carts, among others). Hygiene is intensified and systematized according to the recommendations and operational protocols for biosafety, and in accordance with current rules and legislation;
Does the hotel have hand washing stations?

We installed 70% alcohol dispensers in different points of the hotel, social and service areas (restaurant, elevators, reception, gym, cafeteria, among others) for use by customers, employees and suppliers. The sanitation areas were installed at strategic points and are easily accessible for hand hygiene.
Which hotel facilities are open?

The use of the pool is authorized, following the distancing recommendations and strengthening the hygiene protocol. The gym is also free. The leisure area, located 300 meters from the hotel, is open with hours of use from 8 am to 6 pm. * Schedules subject to change due to decrees.